Last Updated: September 2026
At Beyond Luxor, we understand that travel plans can change. Our Refund & Cancellation Policy is designed to be clear, fair, and transparent while taking into account the advance arrangements we make with guides, drivers, hotels, Nile cruise operators, airlines, activity providers, and other travel suppliers.
Please read this policy carefully before confirming your booking.
By making a booking with Beyond Luxor, you acknowledge and agree to the cancellation and refund conditions applicable to your reservation.
Unless a different cancellation condition is clearly stated on the tour page or communicated to you before booking:
Cancellation 24 hours or more before the scheduled starting time:
You are eligible for a 100% refund of the amount paid for the tour.
Cancellation less than 24 hours before the scheduled starting time:
The booking is non-refundable.
No-show:
No refund will be provided.
Where a tour includes non-refundable entrance tickets, permits, flights, special transportation, accommodation, or another prepaid third-party service, the cost of those items may be excluded from the refundable amount.
Any such special conditions will be communicated where applicable.
Unless otherwise stated in your booking confirmation:
Cancellation 24 hours or more before the scheduled pickup time:
100% refund.
Cancellation less than 24 hours before pickup:
Non-refundable.
No-show:
Non-refundable.
If your airport pickup is affected by a confirmed flight delay, we will make reasonable efforts to adjust the pickup time whenever operationally possible.
A genuine airline delay will not automatically be treated as a passenger no-show, provided we have received the correct flight information and can reasonably accommodate the revised arrival time.
If your flight is cancelled or substantially changed, please contact Beyond Luxor as soon as possible.
Multi-day packages require advance arrangements with several suppliers and therefore have different cancellation conditions.
Unless different terms were provided before confirmation, the following cancellation charges apply:
30 days or more before the tour starts:
Full refund, less any non-refundable third-party costs already incurred.
15–29 days before the tour starts:
25% cancellation charge.
8–14 days before the tour starts:
50% cancellation charge.
7 days or less before the tour starts:
100% cancellation charge — no refund.
Non-refundable supplier charges may apply in addition where flights, hotels, cruises, tickets, permits, or other services have already been purchased or confirmed on your behalf.
Nile cruises, Dahabiyas, and other overnight vessels are subject to availability and the cancellation rules of the relevant cruise operator.
Because cabins may need to be secured and paid for in advance, the cancellation conditions for a Nile cruise may differ from our standard tour policy.
The specific cancellation conditions communicated in your quotation, invoice, booking confirmation, or correspondence before payment will apply to your cruise reservation.
During high-demand periods, cruise companies may require non-refundable deposits or full non-refundable payment.
Airline, rail, and other transport tickets are governed by the conditions imposed by the relevant carrier.
Once a ticket has been issued, it may be:
Beyond Luxor cannot guarantee a refund for a ticket where the airline, railway, or transportation provider does not provide one.
Where a supplier approves a refund, any applicable supplier cancellation fees or penalties may be deducted from the refundable amount.
Hotels and other accommodation providers may impose their own cancellation conditions.
Certain properties, promotional rates, high-season bookings, and last-minute reservations may be partially or completely non-refundable.
Where accommodation has special cancellation conditions, those conditions will take precedence over our standard policy for the accommodation portion of your booking.
Certain services must be reserved or purchased in advance and may become non-refundable once confirmed.
These may include, for example:
Where a supplier does not refund Beyond Luxor for a cancelled service, that amount may be deducted from any refund due to the customer.
Certain experiences are dependent on weather, safety, government authorization, or operational conditions.
If an activity is cancelled by the operator for safety, weather, or official operational reasons, we will first attempt to offer an alternative date or suitable alternative activity where possible.
If the activity cannot be rescheduled or replaced, the amount paid specifically for the cancelled activity will be refundable, except for any amount that the third-party operator lawfully retains under conditions disclosed to you before booking.
Different or stricter cancellation conditions may apply during periods of exceptionally high demand, including:
Hotels, cruise operators, airlines, and other suppliers may require non-refundable deposits or advance payment during these periods.
Where special cancellation conditions apply, they will be communicated before confirmation and will take precedence over the standard cancellation periods in this policy.
Customized itineraries are individually arranged according to the traveler’s requirements.
Because these trips may involve specially reserved hotels, cruises, guides, vehicles, flights, tickets, or other services, customized bookings may have individual cancellation conditions.
The cancellation terms stated in your quotation or booking confirmation will apply where they differ from this general policy.
A traveler who fails to arrive at the agreed meeting or pickup location at the confirmed time without notifying us may be considered a no-show.
No refunds are provided for no-shows.
We strongly recommend that travelers provide a working telephone or WhatsApp number and accurate hotel, flight, and pickup information.
If you expect to be late, please contact us immediately.
We will make reasonable efforts to accommodate delays, but we cannot guarantee that a tour, transfer, cruise, flight, or other time-sensitive service can be delayed.
Failure to arrive within a reasonable operational timeframe may be treated as a no-show where the service can no longer be provided.
Once a tour or travel package has started, no refund will normally be provided for services voluntarily missed or unused by the traveler.
This includes unused:
If a service cannot be provided due to an issue attributable to Beyond Luxor or one of our suppliers, we will assess the circumstances separately and seek an appropriate solution.
We understand that plans sometimes change.
Where possible, we will try to accommodate requests to change:
Changes are subject to availability.
If suppliers impose additional charges or the revised service costs more than the original booking, the traveler will be responsible for the difference.
Where the requested change results in cancellation of a confirmed non-refundable service, the applicable cancellation charge may still apply.
In the unusual event that Beyond Luxor cancels a service that we are responsible for providing and no suitable alternative can be offered or accepted, you will be entitled to a refund of the amount paid to Beyond Luxor for the cancelled service.
This does not automatically include consequential expenses such as international flights, visas, accommodation booked independently, insurance, or other arrangements not purchased through Beyond Luxor.
Travel can occasionally be affected by circumstances beyond the reasonable control of Beyond Luxor or its suppliers.
These may include severe weather, natural disasters, government actions or restrictions, strikes, civil disturbances, war, epidemics or public-health emergencies, closure of attractions, transportation disruption, navigation restrictions, or other extraordinary circumstances.
In such situations, we will make reasonable efforts to offer an appropriate solution, which may include:
rescheduling, an alternative service, travel credit, or a refund of recoverable amounts.
Any refund will depend on the amounts actually recoverable from the relevant suppliers and the applicable law.
Approved refunds will normally be returned using the same payment method used for the original transaction, wherever reasonably possible.
Once Beyond Luxor processes a refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment gateway, country, and payment method.
Beyond Luxor cannot control processing delays imposed by banks or payment providers after the refund has been released.
Any non-refundable bank, payment-processing, currency-conversion, or supplier charges that were clearly applicable to the transaction may be deducted where permitted by law.
All cancellation requests should be submitted in writing so that both parties have a clear record of the request.
Please contact Beyond Luxor through our official contact channels and include:
The effective cancellation time is the time at which Beyond Luxor receives the written cancellation request.
If you booked a Beyond Luxor experience through a third-party marketplace, travel agency, OTA, hotel, reseller, or other booking partner, the cancellation and refund terms displayed by that platform at the time of booking may apply.
Refund requests for those reservations may need to be submitted directly through the platform where the booking and payment were made.
Where the third-party booking conditions differ from this policy, the conditions attached to that specific third-party reservation will normally govern the booking.
We strongly recommend that all travelers purchase comprehensive travel insurance appropriate for their trip.
Depending on the policy purchased, travel insurance may provide protection for circumstances such as trip cancellation, interruption, medical emergencies, delayed or cancelled transportation, lost baggage, and other unforeseen events.
Travelers are responsible for checking the coverage, exclusions, and conditions of their chosen insurance policy.
If a specific tour, cruise, hotel, flight, package, quotation, invoice, or booking confirmation contains cancellation conditions different from this general Refund & Cancellation Policy, the specific conditions disclosed for that booking will take precedence.
Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be excluded under applicable law.
If you need to cancel, modify, or discuss a booking, please contact our reservations team as soon as possible.
Beyond Luxor
Egypt Tours • Private Experiences • Nile Cruises • Transfers • Tailor-Made Travel
Website: BeyondLuxor.com
Please use the official contact information displayed on our website when submitting a cancellation or refund request.
We believe booking a trip should come with clear expectations.
Our goal is not simply to apply cancellation rules, but whenever reasonably possible to help travelers find a practical solution — whether that means changing a date, adjusting an itinerary, offering an alternative, or processing an eligible refund.
Book with confidence. Travel Beyond.